At Suzume Homes, your satisfaction is our priority.
Return Window: You can return your purchase within 30 days of delivery for a full refund or exchange.
Eligibility: Items must be unused, unwashed, and in original packaging.
Return Shipping:
Damaged or incorrect items: We’ll cover return shipping.
All other returns: Return shipping is at the customer’s expense.
How to Initiate a Return: Email us at support@suzumehomes.com with your order number and reason for return. We’ll provide return instructions within 24–48 hours.
Refunds: Once your return is received and inspected, your refund will be issued within 5–7 business days to the original payment method.
